Last Updated: [7th August 2026]
This Privacy Policy (“Privacy Policy” or “Policy”) explains how Casley India Private Limited, operating the Reward Eagle platform (“Reward Eagle”, “we”, “us”, “our” or the “Company”), collects, receives, uses, processes, stores, shares, transfers, discloses and protects Personal Data in connection with Reward Eagle and its related services.
This Policy applies to users, members, research participants, panel members, website visitors and other individuals (“User”, “you” or “your”) who access or use Reward Eagle.
Please read this Privacy Policy together with our Terms and Conditions, Cookie Policy and any project-specific privacy notice, consent form or participation terms that may be presented to you.
Where applicable law requires consent for a particular processing activity, we will obtain such consent separately.
1. About Reward Eagle
Reward Eagle is operated by Casley India Private Limited, a company incorporated under the laws of India.
Reward Eagle may provide services including:
Cashback and rewards services
Coupons, offers and promotional services
Loyalty and membership programmes
Surveys and questionnaires
Consumer research
Professional and industry research
Research panels
Screening questionnaires
Online and offline interviews
Focus groups
Product and service research
Market and customer research
Research conducted on behalf of third-party clients and sponsors
Research participant recruitment
Reward, voucher and incentive fulfilment
Research administration
Related digital and professional services
These are collectively referred to as the “Services.”
2. Scope of This Privacy Policy
This Privacy Policy applies when you:
Visit or use the Reward Eagle website or application
Create or maintain a Reward Eagle account
Register through a Reward Eagle landing page or QR code
Join a Reward Eagle research panel
Participate in a survey or screening questionnaire
Participate in an interview, focus group or other research activity
Attend an event where Reward Eagle registration is offered
Earn or redeem Reward Eagle points, cashback, vouchers or rewards
Contact our customer or participant support
Receive communications from us by email, SMS, WhatsApp, telephone or other channels
Participate in a campaign, promotion or research programme
Otherwise provide Personal Data to Reward Eagle
This Privacy Policy does not govern the independent privacy practices of third-party websites, merchants, clients or other organisations, except where such third parties process Personal Data on our behalf.
3. Definitions
For purposes of this Privacy Policy:
“Personal Data” means any data about an individual who is identifiable by or in relation to such data, in accordance with applicable law.
“Processing” includes any operation performed on Personal Data, including collection, recording, organisation, storage, retrieval, use, analysis, sharing, disclosure, transfer, deletion or destruction.
“Research Client” or “Research Sponsor” means an organisation on whose behalf, or for whose benefit, Reward Eagle conducts or administers research.
“Research Participant” means an individual who joins a research panel, completes a screening questionnaire or survey, participates in an interview or otherwise participates in a research activity.
“Service Provider” means a third party engaged by us to perform functions in connection with our Services.
4. Personal Data We May Collect
Depending on the Services you use, we may collect the following categories of Personal Data.
4.1 Identification and Contact Information
This may include:
First name
Last name
Mobile telephone number
Email address
Postal address where required
Reward Eagle User ID
Research Panel ID
Account identifiers
OTP verification information
Account status
Communication preferences
Other identifiers reasonably required to provide the Services
4.2 Account and Authentication Information
This may include:
Login credentials
Authentication records
OTP verification status
Account creation date
Login records
Security information
Where passwords are used, we seek to maintain them using appropriate security measures rather than storing them in plain text.
4.3 Demographic Information
Depending on the relevant Service or research activity, this may include:
We seek to collect only information reasonably relevant to the applicable purpose.
4.4 Professional and Employment Information
For professional or industry research, we may collect:
Occupation
Job title
Department or function
Position level or seniority
Employer or company
Industry
Company size
Work location
Years of experience
Professional qualifications
Project experience
Areas of responsibility
Purchasing or decision-making responsibilities
Technical or professional expertise
Other information relevant to determining eligibility for a research activity
4.5 Survey and Research Information
We may collect:
Screening questionnaire responses
Survey responses
Opinions
Preferences
Experiences
Product or service usage
Professional experiences
Research participation history
Survey completion status
Response timestamps
Validation information
Research quality-control information
Other information voluntarily provided during research
4.6 Interview, Audio and Video Information
Where applicable and after providing appropriate notice, we may collect:
Audio recordings
Video recordings
Photographs
Interview transcripts
Interviewer notes
Meeting recordings
Research summaries
Where applicable law requires consent for recording, recording will only occur after the required consent has been obtained.
4.7 Rewards and Transaction Information
We may collect:
Reward Eagle points
Cashback balances
Voucher issuance information
Reward eligibility
Reward redemption history
Merchant transaction references
Transaction status
Order identifiers
Reward fulfilment information
Fraud or validation status
4.8 Event and Registration Information
Where registration takes place through a physical event, meeting, exhibition or registration session, we may collect:
4.9 Device and Technical Information
We may automatically collect:
5. How We Collect Personal Data
We may collect Personal Data in the following ways.
5.1 Directly From You
For example, when you:
Create an account
Submit a registration form
Verify your mobile number
Complete a screening questionnaire
Participate in a survey
Participate in an interview
Contact customer support
Redeem rewards
5.2 Automatically
Through technologies and systems such as:
Website logs
Application logs
Cookies
Analytics tools
Security systems
Device information
Similar technologies
5.3 From Third Parties
Where permitted, we may receive information from:
Merchants
Affiliate networks
Research Clients
Research Sponsors
Authorised event organisers
Survey providers
OTP and communication providers
Reward providers
Fraud-prevention providers
Other authorised business partners
Where Personal Data is provided to us by another organisation, we may rely on that organisation's representation that it is authorised to provide such data, subject to applicable law.
6. How We Use Personal Data
We may process Personal Data for purposes connected with providing, operating and protecting the Services.
6.1 Account Administration
We may use Personal Data to:
Create and maintain accounts
Authenticate users
Verify identity
Prevent duplicate registrations
Maintain account security
Provide account support
Respond to account-related requests
6.2 Cashback, Rewards and Incentives
We may use Personal Data to:
Track transactions
Validate cashback
Calculate rewards
Issue Reward Eagle points
Provide vouchers
Manage redemptions
Determine reward eligibility
Investigate disputed transactions
Prevent fraudulent reward claims
6.3 Research Panels, Surveys and Interviews
We may use Personal Data to:
Register Research Participants
Create and manage research panels
Determine eligibility for surveys or interviews
Send research invitations
Administer surveys and questionnaires
Arrange interviews
Validate research responses
Detect duplicate or fraudulent participation
Conduct research analysis
Prepare research reports
Administer incentives and rewards
Deliver research services to Research Clients and Research Sponsors
6.4 Communications
We may contact you regarding:
Communications may be made through:
6.5 Fraud Prevention and Quality Control
We may use Personal Data to:
Detect duplicate accounts
Detect automated or fraudulent responses
Verify participant identity
Prevent manipulation
Confirm research participation
Validate reward eligibility
Investigate suspicious activity
Protect the integrity of Reward Eagle and its research programmes
6.6 Analytics and Service Improvement
We may use information to:
Analyse Service performance
Understand usage patterns
Improve Service functionality
Improve research methodologies
Improve user experience
Develop new products and Services
6.7 Legal and Compliance Purposes
We may process Personal Data to:
Comply with applicable law
Respond to lawful governmental or judicial requests
Maintain tax and accounting records
Detect or investigate fraud
Establish, exercise or defend legal claims
Resolve disputes
Enforce our Terms and Conditions
Protect Reward Eagle, our Users and our legal rights
7. Research Panels, Surveys and Interviews
Reward Eagle may conduct research:
For Reward Eagle itself
For Casley India Private Limited
For third-party Research Clients
For Research Sponsors
Jointly with another organisation
Through authorised research partners
Participation in research activities is voluntary unless otherwise expressly stated.
For certain research activities, you may be provided with additional information describing:
The nature and purpose of the research
Eligibility requirements
Categories of Personal Data collected
Identity or category of Research Client or Research Sponsor
Rewards or incentives
Recording arrangements
Whether Personal Data may be shared
Purpose of any proposed data sharing
Project-specific retention arrangements
Other participation conditions
A project-specific privacy notice, participation notice or consent form may supplement this Privacy Policy.
Where a project-specific notice provides more specific information regarding a particular processing activity, that notice will apply to that activity together with this Privacy Policy.
8. Screening and Eligibility
Joining Reward Eagle or a Reward Eagle research panel does not guarantee eligibility for any particular research project.
We may use information such as:
to determine whether you meet the eligibility criteria for a particular research activity.
We may refuse, discontinue or invalidate participation where relevant eligibility requirements are not satisfied.
9. Research Response Validation
Research responses may be subject to quality and fraud-prevention checks.
A response may be considered invalid where we reasonably identify:
Duplicate participation
Automated or bot activity
False or misleading information
Materially inconsistent responses
Failure to meet eligibility requirements
Suspicious response patterns
Abnormally fast completion
Repeated or manipulated submissions
Identity mismatch
Breach of research instructions
Other circumstances reasonably indicating invalid or fraudulent participation
Invalid responses may be excluded from research datasets and may not qualify for rewards or incentives.
10. Sharing Research Data With Research Clients and Sponsors
Reward Eagle may provide research findings and research data to the organisation commissioning, sponsoring or receiving the relevant research.
Where reasonably possible and appropriate, research information may be provided in:
Aggregated form
Anonymised form
Pseudonymised form
De-identified form
However, certain research projects may require identifiable Personal Data to be disclosed.
Depending on the project, such information may include:
Where applicable law requires notice or consent before identifiable Personal Data is disclosed to a Research Client or Research Sponsor, Reward Eagle will provide the required notice and obtain the required consent.
Where disclosure of identifiable Personal Data is genuinely necessary for a particular research project, participation in that specific project may be conditional upon such consent.
Refusal to provide consent for a particular project does not, by itself, require closure of your general Reward Eagle account.
11. Identity Matching and Client Verification
For certain research activities, Reward Eagle may use identifiers such as:
for purposes including:
Confirming eligibility
Preventing duplicate participation
Matching participant records
Validating research participation
Reconciling participation records with a Research Client
Confirming completion
Confirming reward eligibility
Where such verification requires identifiable Personal Data to be disclosed to another organisation, appropriate notice and consent will be obtained where required by applicable law.
12. Transfer or Migration of Research Panels
In certain circumstances, a research programme or panel operated or administered by Reward Eagle may subsequently be transferred, migrated, transitioned or handed over to:
Information involved in such a transition may include:
Panel registration attributes
Research participation history
Survey information
Research identifiers
Other relevant programme information
Where specifically authorised and legally permitted, contact information such as mobile number or email address may also be transferred.
Identifiable contact information will not automatically be transferred merely because a research programme has ended.
Where applicable law or the circumstances require separate consent for such transfer, Reward Eagle will provide appropriate notice and obtain the required consent before identifiable Personal Data is transferred.
13. Rewards for Research Participation
Reward Eagle may offer Research Participants:
Reward Eagle points
Cashback
Vouchers
Digital rewards
Gift rewards
Other incentives
The amount and availability of rewards may vary depending on the applicable research project.
Reward eligibility may be conditional upon:
Successful completion
Meeting eligibility criteria
Response validation
Compliance with research instructions
Absence of duplicate participation
Absence of fraudulent activity
Satisfaction of other project-specific requirements
Reward Eagle may withhold, reverse or cancel a reward where there is reasonable evidence of:
14. Third Parties With Whom We May Share Personal Data
Where reasonably necessary for a lawful purpose, Personal Data may be shared with:
Casley India Private Limited and authorised personnel
Affiliates and group companies
Research Clients
Research Sponsors
Survey platform providers
Cloud and hosting providers
IT and software providers
OTP providers
SMS providers
WhatsApp and messaging service providers
Email service providers
Customer support providers
Reward and voucher providers
Payment and payout providers
Analytics providers
Fraud-prevention providers
Transcription providers
Translation providers
Professional consultants
Accountants
Auditors
Legal advisers
Insurers
Courts
Law-enforcement authorities
Government agencies
Regulatory authorities
Potential purchasers or successors in connection with a business transaction
We seek to limit disclosure to Personal Data reasonably necessary for the applicable purpose.
15. Service Providers and Data Processors
We may engage Service Providers to process Personal Data on our behalf.
Where appropriate, we require such providers to:
Process Personal Data only for authorised purposes
Maintain appropriate confidentiality
Implement reasonable security safeguards
Restrict access to authorised personnel
Comply with applicable contractual requirements
Return, delete or otherwise appropriately handle Personal Data when required
Our use of a Service Provider does not remove our own obligations under applicable law.
16. We Do Not Sell Personal Data as a Standalone Data Product
Reward Eagle does not operate as a data broker and does not sell personally identifiable information as a standalone commercial database or data product.
This does not prevent Reward Eagle from:
Providing research services to Research Clients
Sharing Personal Data with Research Clients or Research Sponsors where appropriately disclosed and permitted
Sharing data with authorised Service Providers
Making disclosures required by law
Transferring information in connection with a permitted corporate transaction
Making other disclosures described in this Privacy Policy
Any such disclosure remains subject to applicable law and, where required, appropriate notice or consent.
17. Aggregated, Anonymised and De-identified Information
We may aggregate, anonymise or de-identify information so that it no longer reasonably identifies an individual.
Such information may be used for:
Research
Statistical analysis
Benchmarking
Commercial insights
Reporting
Product development
Service improvement
Once information has been irreversibly anonymised so that it no longer constitutes Personal Data under applicable law, it may no longer be subject to the same requirements applicable to identifiable Personal Data.
18. Data Minimisation
We seek to collect Personal Data reasonably necessary for the applicable purpose.
Where identifiable Personal Data is not necessary, we may use:
Where reasonably practicable, we may also separate direct identifiers from research-response data.
19. Data Retention
We retain Personal Data only for as long as reasonably necessary for:
The purpose for which it was collected
Providing the Services
Maintaining an active Reward Eagle account
Research-panel administration
Research-project administration
Reward administration and validation
Fraud prevention
Contractual obligations
Tax and accounting requirements
Legal claims
Regulatory requirements
Other lawful purposes
Different categories of Personal Data may be subject to different retention periods.
We may retain limited information such as:
for longer periods where reasonably necessary for legal, audit, compliance, dispute-resolution or fraud-prevention purposes.
Following the applicable retention period, Personal Data may be deleted, securely destroyed, anonymised or otherwise handled in accordance with applicable law.
20. Consent Records
Where processing is based on consent, Reward Eagle may maintain records showing:
The consent obtained
Version of the applicable privacy notice
Version of the applicable consent wording
Date and time of consent
Consent status
User or Panel ID
Registration source
Relevant campaign or event identifier
Withdrawal date, where applicable
Other audit information reasonably necessary to demonstrate consent
We may retain such records for legal, audit, compliance, dispute-resolution and fraud-prevention purposes, to the extent permitted by applicable law.
21. Withdrawal of Consent
Where Processing is based on your consent, you may withdraw that consent through the mechanism made available to you or by contacting Reward Eagle.
Withdrawal of consent operates prospectively and does not invalidate Processing lawfully undertaken before withdrawal.
Depending on the relevant processing activity, withdrawal may mean that:
You may no longer participate in a particular research project
You may stop receiving research invitations
Your research-panel membership may be discontinued
Certain Reward Eagle functionality may no longer be available
Withdrawal from a particular research programme does not necessarily require closure of your general Reward Eagle account.
Rewards validly earned before withdrawal will not be cancelled solely because of a later withdrawal, except where cancellation is otherwise permitted due to fraud, invalid participation, duplicate participation or breach of applicable terms.
22. Information Already Shared With Third Parties
Where Personal Data has already been lawfully disclosed to a separate Research Client, Research Sponsor or other independent recipient, Reward Eagle may not have direct control over that recipient's subsequent independent Processing.
Such recipient may be subject to its own privacy obligations and may maintain its own privacy notice.
Where required by applicable law, Reward Eagle will reasonably assist with requests relating to disclosures made by Reward Eagle.
However, deletion of Personal Data from Reward Eagle systems does not necessarily result in automatic deletion of Personal Data lawfully held by an independent third party.
23. Correction and Updating of Personal Data
You should provide accurate and up-to-date information.
Subject to applicable law, you may request correction, completion or updating of Personal Data maintained by Reward Eagle.
We may require reasonable verification before changing material account, contact or identity information.
24. Deletion and Account Closure
Subject to applicable law, you may request deletion of your Personal Data or closure of your Reward Eagle account.
We may retain certain information where reasonably necessary for:
Information that has already been irreversibly anonymised or aggregated and incorporated into completed research outputs may no longer be reasonably capable of being associated with or removed in relation to an individual User.
25. Marketing Communications
Where permitted, Reward Eagle may send communications relating to:
You may opt out of non-essential marketing communications using the mechanism provided in the applicable communication or by contacting us.
Opting out of marketing communications does not necessarily prevent us from sending:
26. Research Communications
If you join a Reward Eagle research panel or participate in research, we may contact you regarding:
You may request to stop receiving future research invitations or withdraw from a particular research panel.
27. SMS, WhatsApp, Email and Telephone Communications
Where permitted, Reward Eagle may communicate through:
External communication providers may be used to facilitate such communications.
Messages may include:
Marketing communications will be managed separately where required under applicable law.
28. Cookies and Similar Technologies
Reward Eagle may use:
Cookies
Pixels
SDKs
Web beacons
Browser storage
Analytics tools
Similar technologies
for purposes including:
Additional details may be provided in our Cookie Policy.
29. Security
Reward Eagle seeks to implement reasonable technical, organisational and administrative safeguards appropriate to the nature of the Personal Data processed.
Such measures may include, where appropriate:
Access controls
Authentication
Encryption
Role-based permissions
Logging
Monitoring
Backup procedures
Restrictions on employee access
Confidentiality obligations
Incident-response procedures
Vendor security requirements
However, no method of electronic transmission, internet communication or information storage can be guaranteed to be completely secure.
Accordingly, while we seek to protect Personal Data, we cannot guarantee absolute security against every cyberattack, unauthorised access, system failure or other event outside our reasonable control.
Nothing in this Privacy Policy excludes any responsibility that cannot lawfully be excluded.
30. Personal Data Breaches and Security Incidents
Where we become aware of an incident involving Personal Data, we may take steps including:
Investigating the incident
Containing or mitigating the incident
Preserving relevant evidence
Taking remedial action
Reviewing security controls
Notifying affected persons where required
Notifying relevant authorities where required by applicable law
Users should promptly notify Reward Eagle if they reasonably suspect unauthorised access to or misuse of their account.
31. User Responsibilities
Users are expected to:
Provide accurate information
Maintain accurate account details
Protect account credentials
Not impersonate another person
Not create fraudulent or duplicate accounts
Not manipulate research responses
Not submit fraudulent information
Not attempt to obtain rewards improperly
Promptly notify Reward Eagle of suspected account misuse
Reward Eagle may suspend, restrict or terminate access where there is reasonable evidence of fraud, abuse or violation of applicable Terms and Conditions.
32. Children's Privacy
Unless expressly stated otherwise for a particular Service, Reward Eagle's general Services and research panels are intended for adults capable of providing valid consent under applicable law.
We do not knowingly seek to collect Personal Data from children for general research-panel activities.
Where a Service specifically involves children, Reward Eagle will seek to implement applicable parental or guardian consent and other legally required safeguards.
If we become aware that Personal Data relating to a child has been collected without required authorisation, we may take appropriate steps to delete or restrict such information.
33. Cross-Border Processing and Transfers
Reward Eagle, Casley India Private Limited and our authorised Service Providers may use systems, infrastructure or personnel located in India or other jurisdictions.
Where Personal Data is processed or transferred outside India, Reward Eagle will seek to comply with applicable requirements and restrictions governing such processing or transfer.
We may change or discontinue particular transfer arrangements where required by law or governmental direction.
34. Business Transfers
In connection with a:
Personal Data may be disclosed or transferred to:
Such disclosures will be subject to applicable law and, where appropriate, confidentiality protections.
35. Legal and Regulatory Disclosures
Reward Eagle may disclose Personal Data where we reasonably believe disclosure is necessary to:
Comply with applicable law
Comply with a court order
Respond to lawful governmental requests
Respond to regulatory authorities
Investigate suspected fraud
Investigate misconduct
Protect Users
Respond to security incidents
Enforce contractual rights
Establish, exercise or defend legal claims
Protect Reward Eagle's legitimate legal interests
36. Your Privacy Rights
Subject to applicable law and applicable exemptions, you may have rights relating to your Personal Data, including the right to:
Obtain information regarding the Processing of your Personal Data
Request correction of Personal Data
Request completion of incomplete Personal Data
Request updating of Personal Data
Request erasure of Personal Data
Withdraw consent where Processing is based on consent
Raise a grievance
Exercise other rights available under applicable Indian data-protection law
We may require reasonable verification of your identity before processing a request.
We may also request additional information where reasonably necessary to identify the applicable Personal Data or understand your request.
37. Grievance Redressal
If you have a question, complaint or request relating to your Personal Data or this Privacy Policy, please contact:
Grievance Officer / Privacy Contact
Casley India Private Limited
Reward Eagle
Email: [email protected]
Address: 1st floor, Enkay Tower, Plot no. B&B1, Vanijya Kunj, Udyog Vihar, Phase 5, Gurgaon, Haryana- 122016
We may request reasonable verification before responding to requests involving Personal Data.
38. Complaints to Authorities
Nothing in this Privacy Policy prevents you from exercising rights or remedies available under applicable law or from approaching an appropriate governmental, statutory or regulatory authority.
39. Project-Specific Privacy Notices and Consents
Certain research programmes may require additional notices or consents, including:
Research participation notices
Research Panel Terms
Informed consent forms
Recording consent
Personal Data sharing consent
Research Client disclosure notices
Panel migration consent
Interview terms
Such documents supplement this Privacy Policy.
Your acceptance of this general Privacy Policy does not automatically constitute consent for every future disclosure of identifiable Personal Data to every Research Client or Research Sponsor.
Where specific consent is required by applicable law or is appropriate because of the nature of a particular research project, Reward Eagle will seek separate consent.
40. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to:
Changes in applicable law
Changes in our Services
Changes in technology
Changes in our business operations
Changes in our data-processing practices
Security or compliance requirements
The latest version will be published on Reward Eagle together with its most recent update date.
Where applicable law requires new notice or fresh consent for a materially different Processing purpose, we will seek such notice or consent rather than relying solely on continued use of the Services.
41. Electronic Record
This Privacy Policy may be provided electronically.
Where permitted under applicable law, the Policy does not require a physical signature merely because it is made available in electronic form.
Records of electronic acceptance, including checkbox acceptance, date, time, User ID, source and Policy version, may be maintained by Reward Eagle.
42. Applicable Law
This Privacy Policy and Reward Eagle's Processing of Personal Data are subject to applicable laws of India, as amended and brought into force from time to time.
This includes applicable Indian data-protection, information-technology, consumer-protection, telecommunications and other relevant laws and regulations.
Where applicable, Reward Eagle will seek to comply with requirements arising under the Digital Personal Data Protection Act, 2023, applicable rules and governmental notifications as such requirements become effective.
43. Contact Us
For questions regarding this Privacy Policy or the Processing of Personal Data by Reward Eagle, please contact:
Casley India Private Limited
Reward Eagle Privacy Team
Email: [email protected]
Registered Office:
1st floor, Enkay Tower, Plot no. B&B1, Vanijya Kunj, Udyog Vihar, Phase 5, Gurgaon, Haryana- 122016
Website: https://rewardeagle.com